You signed up. Here's exactly how it goes, from first payment to launch.
Step 1 — The blueprint call
Before you sign anything, we sit down for a 30-minute blueprint call. We walk through the report Lockr put together for your business: listing gaps, review velocity vs. your competitors, conversion holes on your current site, where the leads are leaking. This is where we figure out together whether LeadLockr is the right fit for you. If it's not, we say so. If it is, you put down the 50% deposit and we get you set up.
Step 2 — Getting you set up
No second call needed here. After the blueprint call, you do two things on your own time, and we send you exact step-by-step instructions for both.
Grant access to your platforms. For the platforms we run for you, you add Lockr as a manager. Your logins always stay yours, and we send you the precise steps for each one. We never take your passwords. For anything you've lost access to, we walk you through recovery.
Fill out the assets form. It covers your business details, services, service areas, branding, and any job photos you've got. Takes about 30 minutes, and the more complete you submit it, the smoother the build goes.
One thing you handle on your end: your Google Business Profile has to be set up and verified before we can build on it. Google requires the actual owner to verify the business, so we can't do that part for you. If you've never claimed your GBP, set it up at business.google.com. If you've lost access, tell us on the blueprint call and we'll walk you through recovery.
Step 3 — The 72-hour build window
The clock starts once your access and assets are confirmed. Inside 72 hours, we:
- Build your site on a custom Next.js setup, mobile-first, with your phone number above the fold
- Submit your setup to the core platforms we manage for you, so your name, number, hours, and photos are consistent everywhere a customer checks
- Provision your dedicated business phone line via Twilio, answered by your AI receptionist
- Set up your review request system in your voice
Some platforms can only be changed by the owner, so those you claim yourself, on your own time, using the exact instructions we hand you. They aren't part of the 72-hour window because they depend on your own login and each platform's own approval.
You don't have to do anything during this window. We'll text if we need clarification.
Step 4 — The launch call
72 hours after your setup is confirmed, we get back on Zoom. I walk you through your new site first, before it goes public. You review it, you approve it, and then it goes live. Then I walk you through what we submitted to your listings and how your phone line behaves.
A note on listings: the 72-hour clock covers your website and the work we control. The platforms themselves (Google, Apple, Yelp, and the rest) approve and publish on their own schedule, so some listings finish going live after the call. We get our part done fast; the platform's timing is the platform's.
If we miss the 72-hour deadline on your website, the final 50% of your build fee is waived. No questions.
Day 1 to 90 — Lockr starts working
Your AI receptionist handles inbound texts and web chat. Review requests go out after every completed job. New leads land in your dashboard. We do a quick check-in around Day 14 to make sure everything's working.
Around Day 88 — Heads up text
We text you a few days before billing starts, so nothing's a surprise. We confirm everything's working and remind you that recurring kicks in soon. If anything's off, we fix it before the charge.
Day 91 — Recurring kicks in
Your monthly billing starts. Cancel anytime.
One note on what's ahead
This is how onboarding works today, and it works well. You get a real human walking you through it. As we build out the LeadLockr onboarding agent, more of the setup moves to a self-serve portal you can knock out on your own time. The two calls stay the same, blueprint and launch. The setup in between just gets faster.
Questions? Email support@leadlockr.ai.